Privacy Policy
Introduction
At Corazon Latino Limited, we don't collect any personal information from people just browsing our website. Unless you choose to sign up to our newsletter, or place an order with us (and we do hope you do), all we do is gather some basic anonymous information, for example how many people view each page, or which pages people visit in which order, so that we can make sure we're doing a good job and to make our site as easy to use as possible. While we are delighted if you share our details with your friends, we don't share information about you
We are committed to protecting your personal information and respecting your privacy. It is your personal data and we respect that.
This Privacy Policy tells you about how and why we collect and use the personal data which you provide to us, or which we collect about you when you interact with us, for example, when you use our website or visit our social media pages
We want you to be fully informed about how we use your data, how we keep it secure and your rights under the EU General Data Protection Regulation. (GDPR)
If you have any questions, please get in touch with us using the contact details provided at the end of this Privacy Policy.
It is likely that we will need to update this Privacy Policy from time to time by updating this page. We will notify you of any significant changes, but would encourage you to come back and review it from time to time.
This Privacy Policy is provided by Corazon Latino Limited (referred to as “we”, “us” or “our” in this Privacy Policy). We are the data controller of any personal data we collect about you in the UK, and we are responsible for the Corazon Latino Website (www.corazonlatino.com) and any orders placed by customers on the Website.
When you place an order on the Website, you are contracting with Corazon Latino Limited
Ensuring the lawful use of your data
We will collect the personal data needed to identify you, such as your name, email address & password. We will also collect your contact details, such as your email, billing and delivery addresses.
We will only use your personal data where we have a lawful basis to use it. We will only use your data where it is necessary for us to perform our contract with you (for example, to fulfil your order), or in a way which might reasonably be expected as part of running our business and which does not materially impact your interests, rights or freedoms. For example, we might use your purchase history to send you personalised offers or combine your shopping history to identify trends and ensure we can keep up with demand and develop the right new products for our customers. Please get in touch with us using the contact details provided at the end of this Privacy Policy if you would like further information about this.
We may sometimes need to use data to comply with our legal obligations (for example to pass on details related to fraud). In other instances, we will ask for your consent to use your data, for example, where you sign-up to receive our email newsletters.
What we collect & how we use it
The information we collect about you and how we will use it, depends on how you interact with us, for example, if you place an order on our Website, contact us with a query by email or phone or make a purchase. The table below provides some examples of the information we collect about you and how we will use it.
Abandoned Checkout Follow-up
If you initiate the checkout process on our website but do not complete the purchase, we may contact you to understand if you encountered any issues or to provide assistance in completing your order. This communication is aimed at ensuring a smooth shopping experience and assisting you in case you need any support. Your privacy and preferences are important to us, and we strive to enhance your satisfaction with our services.
| What we collect | How we use it | Lawful basis |
|---|---|---|
|
address, telephone number and billing/delivery address. |
To fulfil your order, for example, by delivering your products to you or to contact you about your order where necessary. For example, Royal Mail, DPD, UPS. |
To fulfil our contract with you. |
|
To allow you to create an account with us. |
Legitimate business purposes. |
|
|
To send you email newsletters to keep you up-to-date about our products and services which we think will interest you and our latest offers. |
Where you consent. |
|
|
So that you can enter competitions, events or prize draws run by us. |
Where you consent. |
|
|
To communicate with you in relation to your order or booking, or if you raise an enquiry or complaint with us. |
Legitimate business purposes |
|
|
To allow you to complete any surveys we send you (if you wish to) or to comment on or review our products or service, to help us to improve them. |
Legitimate business purposes |
|
|
Fraud prevention and detection. |
Legal obligation/legitimate business purposes |
|
|
Payment details and details of your transactions. |
To take payment of your order and, if required, to give refunds. We do not store any payment card numbers once the transaction has been completed. We will share this data with credit card companies and other payment providers. |
To fulfil our contract with you. |
|
Fraud prevention and detection. |
Legal obligation/legitimate business purposes. |
|
|
Information you provide to us when you contact us by telephone, by email, by post or on social media. |
Provide you with the support and customer service you have requested. |
Legitimate business purposes |
|
Technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies and full details as to how we process and use cookies can be found on our Cookies Policy |
To administer and to improve our Website, to ensure it is presented in the most effective manner for you and to give you the best Website experience and to allow you to participate in interactive features of our Website if you choose to do so. |
Legitimate business purposes |
|
For data analysis, testing, research and statistical statistics to help us to improve our products and services. |
Legitimate business purposes |
|
|
To keep our Website safe and secure. |
Legitimate business purposes |
|
|
To make suggestions and recommendations to you and other users of our Website about products or services that may interest you or them. |
Legitimate business purposes |
|
|
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. |
Legitimate business purposes |
Sharing your data with trusted third parties
We share your personal data with trusted third parties to allow us to provide our services to you. When we do share your data with these third parties we only provide the information they need to perform the service. We have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.
These trusted third parties include the following:
| Third Party Type | Examples |
|---|---|
|
Companies that help us fulfil your orders and, where required, get your purchases to you, such as delivery couriers and payment providers |
Royal Mail, DPD, UPS, PayPal |
|
Professional service providers such as website hosting providers, system providers, website analytics providers, advertisers and appointment booking providers, who help us run our business |
Google Analytics, Google Adwords, Magento. |
|
Direct marketing companies who help us manage our electronic communications with you |
Klaviyo. |
|
Social Media or Web platforms to show you products that might interest you while you’re browsing the internet |
Facebook, Instagram, YouTube |
|
Companies who send independent review requests of our business |
Trusted Shops |
|
Credit card & payment processing companies, law enforcement and fraud prevention agencies, so that we can help tackle fraud |
Worldpay, PayPal |
More about some of our Third Parties
Integration of the Trusted Shops Trustbadge
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.
This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.
The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit. Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
Klaviyo Marketing Automation Platform
We use Klaviyo to send our Newsletter. This is because they guarantee to comply with all EU data protection regulations including the new GDRP regulations, so we can be confident your personal data is safe. By opting into our newsletter you are agreeing that we can:
Transfer your contact information to Klaviyo
Store your contact information in our Klaviyo account
Send you marketing emails via Klaviyo
Track interactions (clicks and opens) from our emails to improve our future emails.
You can unsubscribe from our newsletter at any time by clicking on the unsubscribe button on any letter or by mailing us at the contact details below.
Other third parties
We may also share your personal data in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.
We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.
We will only share your personal data with third parties (including our group companies) for them to use for their own direct marketing purposes when you have given your consent for us to do so.
Information we receive from third parties
We may receive information about you from third parties, such as partners we run competitions and events with, for example, our Retail Partners and trade shows or from other organisations we work with, or from publicly available sources, such as Companies House, or information which is published in the media.
Depending on your settings or the privacy policies of social media or messaging services, such as Facebook, Twitter or WhatsApp, we may collect information about you from these sources, with your permission.
We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so.
Seeing ads for our website online
We, like many other companies, target Corazon Latino ads and banners when you are browsing on apps and other websites. We do this by way of various ad exchanges and digital marketing networks. We use various advertising technologies, for instance, ad tag, cookies, pixels, identifiers and web beacons. We also use services offered by some sites and social networks, for example, Facebook's Custom Audiences. The ads and banners you see are based on information that we hold about you, or on your prior use of our Website, for example, products you have browsed previously, content you have read on our Website, or on Corazon Latino banners or ads that you have engaged with in the past.
International transfer of your personal data
We are a global business and some of our service providers are located in countries outside of the EU. As a result, it may be necessary for the personal data that we collect from you to be transferred to or accessed from outside the EU in order for us to provide our services. If we do this, we have procedures in place to ensure your data receives the necessary protections. Any transfer of your personal data will follow applicable laws and we will treat the information according to the principles set out in this Privacy Policy.
If you would like further information, please get in touch with us using the contact details provided at the end of this Privacy Policy.
If you are based outside the UK and place an order on the Website, your personal data will be accessed in the UK by Corazon Latino Limited and the third parties detailed above.
Keeping your personal data
We will only keep your personal data for as long as we need to for the reason we collected it, as set out in this Privacy Policy. For example, for as long as needed to allow us to fulfil your order or to provide any customer services support you have requested, or for as long as you hold an account with us.
We may also keep hold of some of your personal data if we are required to do so for legal purposes, for example, to meet our legal or regulatory requirements or to prevent fraud and abuse. For example, we will keep your order data for five years after you place an order with us to allow us to comply with our legal obligations.
When we are no longer required to keep your personal data, your data will either be deleted or completely anonymised. For example, by aggregation with other data so that it can be used in a non-identifiable way for business planning and analysis purposes.
It is important that the personal data we hold about you is accurate and current. If you have an account with us, please keep your details up-to-date.
Security
We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures, including our Information Management Procedure and Secure Sockets Layer (SSL) encryption, to protect your personal data. Any employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.
Third Party Links
Our Website may contain links to other websites of interest. However, we do not have any control over third party websites and they will be governed by their own privacy policies, not this Privacy Policy.
Our Newsletter
We love keeping you up-to-date by email about our latest products, services, offers and events, but if you decide that you don’t want to receive these communications at any point, you can unsubscribe as follows:
Email us at: solidsilver@corazonlatino.com or click on the unsubscribe button on the bottom of any email we send you. If you have an account with us, you can also unsubscribe by logging into your account, and unsubscribing.
Your rights
You have the following rights in relation to the personal information we hold about you, to request:
• access to the personal data we hold about you, including a copy of it.
• the correction of the personal information that we hold about you if it is incomplete or inaccurate (although if you hold an account with u you can update your data at any time by logging into your account on www.corazonlatino.com
• the deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it or where you have exercised your right to object to processing (see below);
• for our processing of your personal information to be restricted in certain circumstances, for example if you want to establish its accuracy or the reason for processing it; and
• to obtain a copy of the personal information you’ve provided us with and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.
We may ask you for proof of your identity before dealing with your request, as a security measure to protect your data.
Right to Object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data.
If you are dissatisfied with how we have handled your personal data, you have the right to make a complaint to your data protection regulator. In the UK, this is the Information Commissioner's Office (ICO). You can make a complaint to the ICO by calling their helpline on 0303 123 1113 or on their website at www.ico.org.uk/concerns.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO or, (if you’re based outside of the UK, your data protection regulator), so please do contact us first.
Under 18’s Privacy
Customers need to be over 18 to create an account with us or to sign up for our newsletter. We will not knowingly collect data about under 18s and if you are under 18, please do not provide us with your personal information. We would ask parents to please ensure that their children that are under 18 do not provide us with any personal information without their permission. If you believe that a child who is under 18 has provided personal data to us, please contact us, using the details below and we will seek to delete that data from our systems.
Contact Us
If you have any queries, comments or requests regarding this Privacy Policy, you have a complaint or you would like to exercise any of your rights set out above, you can contact us in the following ways:
• by email at solidsilver@orazonlatino.com; or
• by post to Corazon Latino Ltd, Unit 5, 4b Tyers Gate, London SE1 3HX